Help and Advice

Help and Advice

Whether it's to do with money, accommodation, mental health or just your general wellbeing - we are here for you if you need a little extra support.


Wellbeing drop-ins provide you with the ideas and resources to help you get the most out of university life. Appointments last for up to 30 minutes and no issue is too big or small. Maybe you’re struggling to sleep, have fallen out with a flat mate or are dealing with financial and academic stress - drop in anytime during the day for a cuppa and a chat.


The university provides a free and confidential in-house counselling service offering you confidential, individual counselling and short wellbeing sessions to help with personal and university related issues.


The Chaplaincy is here for all faiths and hopes to offer help and support in whatever way it can. There are a numerous events going on throughout the year for many faiths as well as just general events for people to socialise and relax. The Chaplaincy is here also to support you as an individual, whether you just feel like a chat or have something bigger on your mind. Contact:

Disability support

Disability support covers dyslexia and a wide range of other specific learning differences (e.g. dyspraxia, dyscalculia, ADD, ADHD, Autism, Asperger’s Syndrome etc) as well as all physical, medical and mental health conditions that might affect your studies and life at university. Your main contact is the Disabilities and Inclusive Learning Advisor, based in our Student Support Services. For help and advice, drop into the Student Hub, in Emrys Jones or email

Academic Support – Personal Tutors

You will be allocated a member of academic staff who will be your personal tutor for the whole time you're at university. After your first meeting at the start of your course you'll have further scheduled meetings to discuss your progress and to offer guidance on your studies, but you can see your tutor at any time for advice, support or just to talk through any concerns you have.

University Health Centre

The Health Centre is available for medical advice, routine treatment or attention for illness or accident while you are at the University.


Our student community share our caring ethos in the form of their own peer support group, known as STARs (Support Team Advisor Representatives). These student mentors are all second or third-year students offering peer support. Look out for them in their yellow t-shirts around campus!

Also, keep a look out for RAU participation in national campaigns such as 'Time to Talk' day (raising awareness of Mental Health issues) and the RAU’s Mental Health and Wellbeing day.

For further details on how the University can support you, reach out in the first instance to:, 01285 652531 and ask for Student Support Services.

Out of hours

The team based in the Porters Lodge are here to help you day or night, they will be able to connect you to the right services. Night Security (8pm-7am): 07960 031821 Porters Lodge (7am-8pm): 01285 652 531

Further details of how the University can support you can be found:   


Where to find other support

Police, ambulance and fire service (emergency): 999

NHS medical help advice (24 hours): 111

Police non-emergency (24 hours): 101

Samaritans (24 hours): 116 123

SANE Line - Mental Health Helpline (6pm - 11pm): 0300 304 7000

PAPYRUS - Prevention of Young Suicide: 0800 068 41 41

NHS Choices - Information about Alcohol

GamCare - Information about Gambling: 0808 8020133

FRANK - Drugs advice: 0800 77 66 00

Rape Crisis - Rape Crisis: 0808 802 9999

Sexual Assault Referral Centre (SARC) - SARC: 0800 090 1234

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Registration Details

Registered Office: Royal Agricultural University, Stroud Road, Cirencester, Glos, GL7 6JS
Registered in England Company Number: 08540244
Registered Charity Number: 1154402